FAQ
1111 def's most important questions answered
Deposits, bonus conditions, VIP cashback, identity verification and responsible gambling — here you will find detailed answers to the questions players ask most about these five topics.
Minimum deposit
৳100
Welcome bonus
100%
Support
24/7
Deposit guide
Deposit questions
Run into a problem depositing with bKash, Nagad or Rocket? The questions below should help.
In most cases deposits are reflected instantly. Occasionally a network delay may cause a short wait. If your balance still hasn't appeared after 15 minutes, contact 1111 def's 24/7 live chat with a screenshot or transaction ID of the transfer. Issues are usually resolved quickly.
Log in to 1111 def, go to the deposit page and select Nagad. Send money from Nagad to the provided number, then submit the transaction ID and amount. The minimum deposit is just ৳100. Once the deposit is confirmed, your balance will be credited automatically.
1111 def does not charge any additional fee on deposits. However, your mobile banking provider — bKash, Nagad or Rocket — may apply their own service charges, which depend entirely on their own policies. It is a good idea to check your mobile banking app's fee schedule before depositing.
The minimum deposit at 1111 def is ৳100 — this applies to all payment methods. That amount is enough to start playing slot games or any other category. The minimum withdrawal is ৳1,000 and is usually processed within 15 minutes to 2 hours.
VIP program
VIP benefits
The 1111 def VIP program has four tiers — from Bronze to Platinum. Each tier offers weekly cashback and exclusive benefits.
In the 1111 def VIP program you advance through tiers by playing regularly and making deposits. The more active your account, the sooner you can reach the next level. You can progress from Bronze through Silver and Gold all the way up to Platinum.
Weekly cashback is paid at a set rate on that week's net loss (total losses minus total winnings). For example: if a Gold member's net loss for the week is ৳20,000 — ৳20,000 × 0.6% = ৳120 cashback. This is an example using the maximum rate; the actual rate depends on the upper limit for that tier.
1111 def has four VIP tiers:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
Once VIP cashback has been credited to your account, it can be withdrawn subject to specific conditions. To read the full terms, visit 1111 def's terms and conditions page or ask directly in live chat. Withdrawals generally take between 15 minutes and 2 hours.
Bonus guide
Bonus terms
From the welcome bonus to weekly offers — answers to the most common questions about claiming bonuses and wagering are all here.
A wagering requirement means you must bet the bonus amount a set number of times before it becomes withdrawable. 1111 def's welcome bonus carries a 25x wagering requirement on the bonus amount. Example: deposit ৳1,000 and receive ৳1,000 bonus — balance ৳2,000 — to withdraw you must place ৳1,000 × 25 = ৳25,000 in bets.
Slot games generally contribute the most toward meeting wagering requirements. Live casino, table games, and sports betting may be counted at different rates. To find out the contribution rate for a specific game, visit 1111 def's Responsible Gaming page or ask in the support chat. All bets placed while a bonus is active count toward wagering.
No. 1111 def's welcome bonus — 100% first deposit bonus, up to ৳20,000 — can only be claimed once per account. This bonus cannot be claimed after your first deposit has been made. However, weekly and weekend bonuses are available to claim at regular intervals.
Yes, every bonus has an expiry date. If the wagering requirement is not met within that period, the bonus and any winnings from it will be cancelled. Check the expiry when claiming a bonus. For exact dates, check the 1111 def account dashboard or contact support chat.
First, open a new account at 1111 def. Then make your first deposit and make sure the bonus option is active. Deposit a minimum of ৳100 and the 100% bonus will be added to your account automatically, up to a maximum of ৳20,000. A 25x wagering requirement applies once the bonus is activated.
Account Security
Identity Verification (KYC)
Account verification is a standard security step. Find answers here about which documents are required and why.
1111 def generally accepts a National ID Card (NID), passport, or driving licence. A recent utility bill or bank statement may be required for address verification. Document photos must be clear and complete — blurry or cropped images will not be accepted.
In many cases KYC verification is required at the time of your first withdrawal or when your activity exceeds a certain amount. In some situations verification may be requested shortly after account registration. Having the required documents ready in advance at 1111 def helps the withdrawal process go smoothly.
Identity verification is carried out primarily to ensure your account's security and to prevent unauthorised use. Withdrawals may be held if KYC is not completed. Verification may also be required when claiming bonuses or receiving large winnings. It is there to protect your interests as well.
If your documents are rejected, 1111 def will usually explain why. Resubmit photos taken in clear, bright light and make sure your name and date are clearly visible. If the problem persists, contact 24/7 live chat — the support team is available to help in Bengali.
1111 def uses SSL encryption technology to keep all personal data secure. Documents submitted for KYC are not shared with third parties and are used solely for identity verification purposes. See the Privacy Policy for more details.
Responsible Gaming Guidelines
Limits & Controls
Playing responsibly is important. 1111 def has a number of control tools available for players.
Some common signs: repeatedly placing larger bets to chase losses, using money needed for daily expenses to gamble, hiding gambling from family or friends, and feeling unable to stop. If these signs appear, it is advisable to take a break and seek professional help.
To activate a cooling-off (temporary break) or self-exclusion (long-term exclusion) on 1111 def, contact the support team directly. Submit a request via 24/7 live chat and action will be taken promptly. Visit the Responsible Gaming page for more details.
Yes, 1111 def allows players to set their own deposit limits. Daily, weekly or monthly limits can be requested through account settings or support chat. These limits help you stay within your budget and gamble responsibly.
You must be at least 21 years old to participate in casino and betting activities on 1111 def. A valid ID must be submitted through the KYC process for age verification. Participation by minors is strictly prohibited, and this ensures control over family access.
Have more questions?
Speak directly with the support team
If you didn't find the answer to your question in this FAQ, don't worry — 1111 def's support team is available seven days a week, 24 hours a day. Assistance is available in both Bengali and English.
If you have questions about deposit issues, bonus claims, KYC verification, or any account matter, contact us through any of the channels below.
Live Chat
24/7 instant support — find the chat button at the bottom right corner of the site.
Email Support
For detailed issues, write to us at: [email protected] — responses are typically sent quickly.